Ultimate Travel Guide Documentation
Repeatedly asks me to change permissions
Talk to your IT administrator. Your company has a policy on the BES server that forbids you from changing the permissions.
How do I download the app?
If you purchased from App World then you'll find it in App World under My World. If it's not there, it may have disappeared due to bugs in app world, so you'll need to email them at appworldbilling@rim.com
App says there's a connection problem or unable to connect
Connection problems happen for a variety of reasons. Assuming you do indeed have a signal, then possible reasons are:
1) Your blackberry is provided by a company and they have blocked third party apps from using the Internet.
2) Your provider forbids access to our site
3) Your phone is incorrectly configured.
App won't close / app keeps running
Press the BACK button, not the hang up button.
I have a problem with my activation code / I do not have my activation code
Please visit our help site at:
http://www.aztux.com/cms/pages/actcode
App won't load (nothing happens)
Delete the app, reboot your BlackBerry and re-install it. If you're still having a problem then let us know.
App won't load (Required module missing)
You need BlackBerry OS 5 or higher; it appears you don't. Please try to update your BlackBerry OS. If you.re unable to let us know and we'll issue you a refund.
I want a refund
We abide by UK consumer law; that is we issue refunds if the product is faulty (and we can not fix it), or it is not as described. If the app is faulty and you've exhausted our support service then we'll happily refund you.
We will not refund people who leave vexatious reviews before contacting support. Often the problem you are experiencing is trivial to fix - let us try before writing a bad review!