GPS Guru Pro Documentation
Where is the User Manual?
You can download the User Manual here
How do I view my track online?
Go to http://www.aztux.com/cms/pages/gpsguru-conv
GPS Guru: The compass is erratic and/or unreliable
BlackBerry smart phones aren't equipped with an electronic compass, and so the compass in GPS Guru is an approximation. It works by obtaining a series of location locks from the GPS and calculating the bearing between them. Hence, it is entirely dependant on the quality of the GPS lock. If you stand outside, so that your phone has a clear view of the sky and walk in a straight line the compass should indicate within 10 seconds or so what direction you are walking and it should be relatively consistent.
In practical use, I find it works perfectly adequately when walking and driving (and is responsive within 2-3 seconds) provided the phone has a good view of the sky. This is obviously the best case. The compass is unlikely to work at all inside buildings and work somewhat erratically in dense urban areas with tall buildings.
GPS Guru: Takes a long time to get a lock compared with other apps
GPS Guru asks your BlackBerry OS for a location and then waits. If it is taking a long time it is because your BlackBerry is taking a long time, the app does not delay the process. The app does ask for more information than some other apps (speed, course, etc) and this may take longer for the BlackBerry to provide.
GPS Guru: Awaiting Satellite Info forever
Make sure you are standing outside with a clear view of the sky (no tall buildings). Your BlackBerry needs to see at least 3 satellites that are not too close together. Alternatively, some BlackBerrys don't support the display of satellite information, in this case you can safely ignore this screen.
GPS Guru: App complains I have no GPS
Make sure your phone has a GPS builtin first of all - if it does, choose your BlackBerry options program, go to Advanced and then select GPS or Location settings. Ensure the GPS is enabled, location aiding is turned on, etc. Make sure E911 is not selected.
Still having problems? Drop us a line and we'll help you!
Repeatedly asks me to change permissions
Talk to your IT administrator. Your company has a policy on the BES server that forbids you from changing the permissions.
How do I download the app?
If you purchased from App World then you'll find it in App World under My World. If it's not there, it may have disappeared due to bugs in app world, so you'll need to email them at appworldbilling@rim.com
App says there's a connection problem or unable to connect
Connection problems happen for a variety of reasons. Assuming you do indeed have a signal, then possible reasons are:
1) Your blackberry is provided by a company and they have blocked third party apps from using the Internet.
2) Your provider forbids access to our site
3) Your phone is incorrectly configured.
App won't close / app keeps running
Press the BACK button, not the hang up button.
I have a problem with my activation code / I do not have my activation code
Please visit our help site at:
http://www.aztux.com/cms/pages/actcode
App won't load (nothing happens)
Delete the app, reboot your BlackBerry and re-install it. If you're still having a problem then let us know.
App won't load (Required module missing)
You need BlackBerry OS 5 or higher; it appears you don't. Please try to update your BlackBerry OS. If you.re unable to let us know and we'll issue you a refund.
I want a refund
We abide by UK consumer law; that is we issue refunds if the product is faulty (and we can not fix it), or it is not as described. If the app is faulty and you've exhausted our support service then we'll happily refund you.
We will not refund people who leave vexatious reviews before contacting support. Often the problem you are experiencing is trivial to fix - let us try before writing a bad review!